Return Policy

At The Proper Stitch, we want you to be delighted with your purchase. If for any reason you’re not completely happy, we’re here to help.

How to Start a Return

To initiate a return, please email us at hello@theproperstitch.com
within 30 days of receiving your order and let us know the reason for your return.

Return Guidelines

Returns are eligible for store credit only.

Original shipping costs are non-refundable.

A prepaid return shipping label will be provided, and the cost of return shipping will be deducted from your store credit.

Store credit will be issued once we receive and inspect the returned items. The credit will be applied to your account and can be used toward future purchases.

Thread Returns

Threads must be in their original, unopened condition to be eligible for return.

We cannot accept returns on threads that have been cut, opened, or used.

Dye lots must match what we currently have in stock for the return to be approved.

We truly value your support and want every stitch you make with us to bring joy. If you have any questions about our return policy, please don’t hesitate to reach out to us at hello@theproperstitch.com